IT Facility Management Services
InfoTech’s IT Services provide clients with efficient and economical methods of managing their IT needs. We partner with our clients on the principal that true IT service is a process of initiative and earning clients’ trust.
Companies today know they have to be the best at what they do to survive intense market competition. InfoTech's IT Facility Management Service ensures that you are not distracted by non-core business issues, enabling you to focus on what you do best: managing your business.
Our IT Facility Management Service is geared towards organizations that require high performance, scalable and reliable business systems without a heavy drain on its resources. This service is tailored to your unique needs, to cover all aspects of your technology facilities and infrastructure, both in-house and remotely hosted.
While smaller organizations are served by our IT Outsourcing Service, mid-sized and large organizations need the greater scope of services provided by our IT Facility Management Service. This service starts with an IT assessment, which is as much a business assessment as it is a technical assessment, and consists of four phases:
- PHASE 1: First, we conduct an interview process with your senior management, department managers, clients and, finally, your IT staff. The purpose is to understand their perspectives on your current IT status, deficiencies and future goals.
- PHASE 2: Next, we assess four key areas that must be addressed in order to successfully manage your facility. These are:
- IT Infrastructure (hardware systems, networks, telecommunications, desktops)
- Business software systems
- IT staff
- IT processes (change management, escalation, disaster recovery, client service and more.)
- PHASE 3: Next, we place each of the above four items into one of the following categories:
- Stable
- Stable, but needs attention to cover growth
- Needs attention in order to be stabilized
- Attention needed ASAP
- PHASE 4: Finally, our team creates both a short term plan (90-100 days) and a long term plan (12-24 months) for resolving your IT facility issues.
- We maintain a fully credentialed staff of experienced IT professionals, including system analysts, network engineers, system administrators, software programmers, database analysts and QA & QC personnel, all lead by experienced project managers.
- Our project managers are experienced in networking and systems, as well as software design and development. Furthermore, some of our project managers have experience in facilities, with a deep understanding of HVAC, cooling requirements, power requirements, building codes and more.
